Virtual assistants are becoming a common part of the communication scenario. These AI-enhanced tools for natural language processing offer quick and easy access to information and support in the workplace. We started by getting used to virtual assistants in our everyday lives, thanks to Siri and Amazon Alexa, now, we’re discovering the value for the enterprise landscape too.
Agents have the power to sort through information faster than humans, recognize trends in our conversations, and even empower employees to connect more effectively with their colleagues.
Used correctly, voice assistants can enhance and optimize virtually every aspect of the business landscape. So, how can they make business communication more effective in our current landscape?
Opening New Doors in Business Communications
Voice assistants have already proven themselves as a crucial tool for agent efficiency and productivity. Around 82% of employees say that AI helps them to reduce paperwork and manage their time more effectively in the office. However, virtual assistants don’t just address repetitive tasks. In the communication landscape, virtual assistants can:
Offer insights into the conversation: Virtual assistants in a voice, video, or even text conversation can analyze the discussion and offer useful feedback for teams. Your agent could tell you when the sentiment of a conversation in changing and offer suggestions or recognize keywords in a discussion and pull up information relevant to the topic
Ensure conversational quality: Virtual assistants can track the performance of your calls and conversations and determine whether a discussion needs to be routed through a different network. These assistants can also send instant alerts to IT teams and business managers when issues with the conversation begin to arise
Bridge communication gaps: Conversations, even with clear voice quality, can sometimes suffer from issues like background noise and language barriers. Virtual assistants can immediately translate a person’s voice and transcribe the conversation into readable text. The right tools can also work to remove distortions and background noise
Improve security and compliance: With the right virtual assistant, companies can start conversations more securely, by ensuring that they’re adhering to things like GDPR guidelines. Assistants could also check a participant’s voice signature at the beginning of a conversation to see whether they really are who they say they are
Collecting information for growth: Assistants have the power to easily collect information from any conversation, paving the way for more informed business decisions in the future. Your assistant could even automatically record conversations
Virtual Assistants in Communication
Virtual assistants aren’t just tools designed to reduce repetitive tasks or answer common questions anymore. These fantastic tools can be a powerful partner on the path to more effective communication experiences. The right virtual assistant can help with everything from improving your conversational quality, to translating messages from people all over the world.
In the right circumstances, a virtual assistant will also integrate seamlessly with all the tools that you already use for unified communication, making it a natural addition to your existing technology stack.