Customer Service Options for Your Business

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Types of Customer Service Solutions

The customer service that you provide can often make or break things for your business. You want to ensure that your customers are receiving the care and attention that they need in order to feel like a valued client. Your level of care should have the capability of creating a score of loyal clients who refer you to others, growing your business even further. However, the numerous components that great customer service requires can be difficult and time-consuming. 

When a business or organization has a need or vacancy for a Customer Service position, the appropriate hiring personnel has the following settings to fill that role: 

(1) in-house atmosphere, 

(2) freelance basis, 

(3) agency utilization, 

(4) other external services.

In House Customer Service Salary

Minimum Budget Needed: $3,278.00

In-house customer service expects a minimum salary of $3,278 per month. Subsequently, they get attracted to opportunities that provide them incentives including social security, bonuses, healthcare, pension, paid time off, long term and short term disability, and the opportunity to participate in a 401k plan. 

Further, once the vacancy has been internally recognized, the organization must have the position and company advertised on job placement boards. Then a human resources recruiter is usually utilized to contact all applicants and let them know whether their credentials are a good fit for the position. Consequently, the recruiter interviews the applicants with the most impressive credentials, where the top performers are referred to the business. Depending on the extent of services, this service can cost $500-$1,200. 

Common overhead expenses including, but not limited to software licensing, office supplies, workspace perks, and furniture can easily mount to $2,000 per month for each representative. 

Certainly, those who hold senior-level experience and knowledge (degree plus 10 or more years of experience) have the right and option to negotiate higher salary and incentive terms for providing their expertise. As a result, more expenses are to be made.

In-house easily cost the business over $10,000 a month for each representative. This is the most expensive and time-consuming option for an organization to use. 

Freelance Customer Service Salary

Minimum Budget Needed: $10,400

Freelance customer service works on a strict contract basis. Freelancers usually have a fixed monthly rate of $10,400.

Although freelancers’ monthly rates are not as costly as in-house marketing there is a concern regarding the freelancer’s time and dedication. In addition to your business organization’s particular project, freelance marketing usually takes on multiple projects at the same time or back-to-back for financial security reasons.

Nevertheless, freelancers is still rather costly to an organization, and the cost may not match the dedication or time efforts put forth in the project.

Agency Customer Service

Minimum Budget Needed: $3,415.00

Customer Service employed through an agency cost the organization $3,415 per month. Although it would seem to be a better option. However, we would like to discuss the major setback of hiring a representative through an agency.

One reason is that the organizations’ internal recruiters were not able to screen the employee beforehand. As a result, their skills and abilities do not match what the company needs.

Life of Automation: Singularity Assistant

Minimum Budget Needed: $750.00

Life of Automation’s Singularity is the most cost-effective service, only costing the business $750 per month. Singularity’s virtual assistant’s talents and skills are comparable to those of in-house employees and produce quality work products. 

Certainly, singularity Assistants’ services is not limited to customers service only.

That is because, through the Singularity channel, Life of Automation provides services for marketing, web design, video editing, sales, and more.

This means that with Singularity, you can have more services done without too much cost.

Conclusion

To some extent, there are benefits that each in-house, freelancer, and agency customer service representative enjoy.

Most importantly, the employment process must allow a business owner to get benefits without a large financial sacrifice. 

Life of Automation’s Singularity raises the bar from the standard agency customer support services. Singularity provides more variety of services at an extremely reasonable price.

Life of Automation offers more services without extreme financial risk. 

To get more related article, click here: https://www.lifeofautomation.com/2020/06/22/comparing-the-cost-of-hiring-a-web-designer/

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